Support

We’re here to help. Try the How To guide or contact us directly.

Common Questions

How do others join my room?
  1. Tell them the exact Room Name.
  2. They open JukeBox One → Join Room → search for that Room Name.
  3. They select the room and confirm to join.
Can’t join a room
  • Double-check spelling and spaces in the Room Name you were given.
  • Verify internet connection (Wi-Fi or cellular).
  • If the host renamed or ended the room, ask for the current Room Name.
No audio or playback stalls
  • Ensure your Apple Music subscription is active and volume isn’t muted.
  • Close other streaming apps and re-open JukeBox One.
  • Rejoin the room if you were in a Group Session.

Common Issues

One Stop - All issue fix
  • 1. Uninstall the app (JukeBox One).
  • 2. Remove “Sign in with Apple” for JukeBox One from your iPhone.
  • On your iPhone:
  • Open Settings → tap your Apple Account under your name → Sign in with Apple → delete “JukeBox” from Sign In.
  • 3. Reinstall JukeBox One and have fun.
JukeBox One